If you have been looking to rent a car from Turo, probably the most common question comes about: when does Turo charge your card? Understanding Turo’s payment process will help in planning and managing your finances for a trip. In this paper, we detail when and how Turo charges your card and other important information touching on its payment.
When does Turo charge your card?
Turo typically charges at the time of booking. Once you choose your preferred car, confirm your dates of travel, and click to book, it automatically deducts the payment amount. Such a policy upfront secures the host’s availability and confirms your reservation.
However, there are a few nuances here:
Instant Booking: Your card is charged immediately for reservations finalized for listings offering “Instant Book”.
Pending Approval: If the host has to approve the trip manually, your card gets charged only after they accept the booking.
How Trip Modifications Work: If you modify your trip-extend the rental period or change the coverage plan, for example-Turo may immediately charge your card for the additional cost after the modifications are accepted.
What Payment Methods Does Turo Accept?
In ensuring that the process of booking is smooth, Turo accepts a number of the following payment methods:
Major credit cards include Visa, Mastercard, American Express, and Discover.
Debit cards: These are accepted, although not in all locations.
Apple Pay and Google Pay (depending on your region).
Turo Credits or promotional codes (applied at checkout).
Does Turo Hold a Deposit?
Yes, Turo may place a security deposit on your card for certain bookings. This deposit is separate from the rental fee and is usually held temporarily to cover any damages or issues.
Amount: The deposit ranges from $150 to $500, depending on factors like the vehicle type and your account history.
Release Time: Turo initiates the refund process for the deposit within 72 hours of your trip ending, if no extra charges apply.
Additional Fees to Keep in Mind
When renting a car on Turo, there are some additional fees you could be charged:
Trip Protection Plans: Additional insurance (available at different levels: Basic, Standard, Premium)
Mileage Overages: If you go over the allotted mileage, Turo charges for each mile in overage.
Late Return Fees: You will have to pay extra if you return the car late.
Cleaning Fees: If the vehicle needs deep cleaning after your trip, Turo may charge a cleaning fee for your trip.
Can You Cancel and Get a Refund?
Whether you get a refund upon cancellation depends on Turo’s cancellation policy:
Free Cancellation: You can cancel within 24 hours of booking and at least 24 hours before the trip starts.
Partial Refunds: It may be that the closer to the start time of the trip, the greater the part of the booking fee Turo retains upon cancellation.
Last Minute Cancellations: Cancellation right before the start of the trip might result in no refund.
How to Check Charges on Your Card
You can always verify charges by checking your:
Turo Account: Log in and navigate to the “Trips” section to view payment details.
Email Receipt: After booking, Turo sends a detailed receipt to your registered email.
Bank Statement: Monitor your card or bank account for Turo transactions.
Tips for Managing Payments on Turo
Use a Credit Card: Credit cards often provide additional protection for rental transactions.
Monitor Your Account: Keep an eye on charges and receipts to avoid surprises.
Contact Turo Support: For payment issues or discrepancies, reach out to Turo’s support team via their app or website.
FAQs: Turo Payment Process
1. Does Turo charge my card immediately? Yes, Turo charges your card at the time of the booking but only after the host has accepted the trip, in cases where approval is required.
2. Can I split the payment on Turo? No, at this time, Turo does not support splitting payments across multiple cards.
3. Are there any hidden fees on Turo?
Turo is quite transparent with the fees, which include rental cost, trip protection, and, if applicable, any other additional charges such as overages in mileage or cleaning charges.
4. How long does it take to get a refund for a trip canceled through Turo?
They usually show up in your account in 3-10 business days, depending on your bank.
Conclusion:
Understanding when and how Turo charges your card keeps you from any form of surprise and helps you in effective budgeting for the trip. By being fully updated with Turo’s policy on payments, fees, and cancellation rules, you can easily ensure a seamless and hitch-free car rental experience. Always check your payment details, and keep track of your bookings for peace of mind.
Ready to book your next trip? Now that you know when Turo charges your card, you can confidently plan and hit the road without worries!